The situation
Mandatory learning had to fit the reality of a busy care environment.
The learners were nurses and healthcare staff working in senior and long-term care. Completing training meant stepping away from their work, so every unnecessary minute mattered.
A new law made the update urgent. The course still had to cover the requirements clearly, but it could not feel like another long block of information.
What I changed
I handled the work from the first content decision through final delivery.
Focused the content
I reorganized the material around what staff needed to understand and do, then divided it into shorter sections.
Built practical interactions
The activities gave learners a useful way to work with the material without adding clicks for their own sake.
Designed for access
Accessibility was part of the structure, storyboard, development, testing, and final delivery.
Owned the handoff
I completed the instructional design, development, quality testing, revisions, and delivery.
What changed
The course became easier to finish in one sitting.
The client name and original course materials are confidential. The illustration represents the audience, and the public sample is anonymized.
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